To report a non-urgent repair,  please click on the button below and fill in our online report a repair form. We aim to respond to your enquiry within 3 working days.

Alternatively, during office hours (Monday-Friday, 9.30am-5.30pm, except Bank Holidays), you can call us on 020 8749 7112 or email us on customerservices@womenspioneer.co.uk

For our out of hours service call our number on 0208 749 7112 where you will be redirected to TLC. They will arrange to carry out the repair through their own operative who attend to deal with emergency.

Emergency Repairs 

Emergency repairs include those repairs that are necessary to prevent danger to life, restore essential services and make safe any structural faults. This includes no water supply, electrical faults, total loss of heating or power and uncontainable water and wastewater leaks or when not carrying out a repair will cause further damage to your home or your building. Please understand that we may not be able to complete the full repair on the first visit and a response on the same may be to make defects safe.

Emergency Gas Leak 

If you have a suspected Gas Leak, you must contact Gas Emergency Services immediately on 0800 111 999.

Repairs that are tenants’ responsibility

Tenants are responsible for certain day-to-day repairs. Check the list, including all repairs that are tenants’ responsibility, in the link below:

Our leaseholders are responsible for any repairs inside their flats, but we maintain the structure and exterior of the building, shared areas and common supplies of gas, water, electricity and plumbing.