Our Performance
We are committed to providing safe, affordable, and good-quality homes and excellent services to residents. We always ensure to put residents at the heart of everything that we do. We are dedicated to improving our services, especially in areas you’ve told us that are important to you.
TSMs (Tenant Satisfaction Measures) were introduced by the Regulator for Social Housing in 2024. These are measures that all social housing landlords report on each year, providing information on how well we are doing at providing quality homes and services.
TSMs are designed to demonstrate our performance against key measures, including how well we:
- Keep homes in a good state of repair
- Make sure your homes are safe
- Give you opportunities to have your say, and act on your views
- Handle complaints
- Manage your neighborhood
We conduct these surveys twice a year, reaching 300 residents annually. We have commissioned an independent company to contact residents, conduct phone interviews, and capture your thoughts on how satisfied you are with your home and our services.
We have conducted surveys since 2018 to understand residents’ experience at Women’s Pioneer, outlining how we can best improve.
Tenant Satisfaction Measures
Measure
2024
2025
Change
TPO1 Overall satisfaction
67%
71%
+4%
TP02 Satisfaction with repairs (Last 12 Months)
75%
75%
No Change
TP03 Satisfaction with time taken to complete repairs
73%
74%
+1%
TP04 Your home is well maintained
68%
71%
+3%
TP05 Your home is safe
74%
75%
+1%
TP06 We listen and act on your views
47%
56%
+9%
TP07 Satisfaction that you are well informed
62%
70%
+8%
TP08 Agreement that we treat you fairly and with respect
69%
75%
+6%
TP09 Satisfaction with complaints handling
24%
28%
+4%
TP10 We keep communal areas clean and well maintained
85%
81%
-4%
TP11 We make a positive contribution to your neighbourhood
57%
64%
+7%
TP12 Satisfaction with our approach to ASB
45%
52%
+7%