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Protecting Dignity, Ensuring Safety: Safeguarding Matters

Women’s Pioneer is committed to ensuring the safety and well-being of our residents. This commitment is known as safeguarding and together we want to support you in understanding what safeguarding means and the process to follow.

Safeguarding means protecting a resident’s right to live in safety, free from abuse and neglect.

There are different types of abuse that can take place against individuals. These include:

Physical Abuse: causing physical harm such as hitting or restraining.
Emotional Abuse: Causing psychological distress through insults or threats.
Sexual Abuse: Any non-consensual sexual contact or behaviours.
Financial Abuse: Illegally using someone’s money or assets.
Neglect: Failing to provide proper care and assistance.

What to do if you are concerned about your neighbour?

If you are worried about your neighbour, you can contact your local authority’s safeguarding team to report your concern.

You can also contact a member of the Women’s Pioneer staff who will ensure that your concern is treated seriously and confidentially and will contact appropriate agencies on your behalf.

You can contact us via email to customerservices@womenspioneer.co.uk or call us on 020 8749 7112

We will usually carry out a welfare check first so we have a good and accurate information to share with the local authority.

If you think your neighbor is in immediate danger e.g. you can hear noises that suggest she is physically assaulted, you should contact the emergency services – usually the ambulance or Police by calling 999.

What Happens Next?  

Once the referral has been made to social services, they will carry out an assessment of the resident, this is known as a Needs Assessment.

A social worker will visit the resident to do this, the assessment will allow social services to identify the correct care package for the resident. This may take a short time to arrange so that the correct support can be put in place.

Sometimes social services will admit someone into short or long term care. We will usually be informed of this. In cases like this your neighbours flat may remain empty.

Will I be kept informed of the status of concern I raised?

Once your referral has been received by social services, they will take over responsibility for the management of the case.

While Women’s Pioneer staff can provide you with some updates on the residents’ well-being, they cannot discuss specific details of the case with you due to confidentiality reasons.

If you raised your concern with social services, then you can contact them for more information. However, it is important to understand that they are also bound by confidentiality and maybe not be able to answer all your questions.

In conclusion, safeguarding is about respecting and caring for every resident, no matter their age. Let’s work together to protect and empower everyone, ensuring they live their later years happily and securely.