Our Performance
We are committed to providing safe, affordable, and good-quality homes and excellent services to residents. We always ensure to put residents at the heart of everything that we do. We are dedicated to improving our services, especially in areas you’ve told us that are important to you.
TSMs (Tenant Satisfaction Measures) were introduced by the Regulator for Social Housing in 2024. These are measures that all social housing landlords report on each year, providing information on how well we are doing at providing quality homes and services.
TSMs are designed to demonstrate our performance against key measures, including how well we:
- Keep homes in a good state of repair
- Make sure your homes are safe
- Give you opportunities to have your say, and act on your views
- Handle complaints
- Manage your neighborhood
We conduct these surveys twice a year, reaching 300 residents annually. We have commissioned an independent company to contact residents, conduct phone interviews, and capture your thoughts on how satisfied you are with your home and our services.
We have conducted surveys since 2018 to understand residents’ experience at Women’s Pioneer, outlining how we can best improve.
In 2024, across both waves of surveys, 67% of residents were satisfied with our overall service. We are constantly working to improve our service provision, ensuring residents feel confident in what we provide.
If you want to access further details from our recent TSMs, please access the reports below.