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Support with Household Bills

The cost of everyday essentials has been rising in recent years, from household bills to groceries. We are vitally aware of the impact of this, stretching budgets and difficulties in affording escalating bills.  

Look below for some advice on how you may be able to reduce your household bills. 

Gas and Electricity: 

Energy prices are much higher than they used to be. It’s more important now than ever to take control of your energy use and make sure you’re getting the best deal. 

Take a look at some tips to help save you money and stay on top of your energy bills: 

  • Check if you’re on the best available tariff – Contact your supplier to see if a better deal is available or use a comparison website. 
  • Check for extra support. If you are struggling to pay your energy bills, your energy provider may be able to help review your bill, payment plan, or have hardship funds available. You may qualify for grants or discounts based on your income or situation. 
  • Check your meter readings regularly and always send in a meter reading when your supplier asks for one. If you don’t, your supplier will use estimated bills which could be too high. Consider a smart meter to track daily costs. 
  • Be conscious of switching off lights and appliances when they are not in use, small habits can make a difference to the overall cost of your energy. 
  • Check if you are eligible for the priority services register with your energy supplier, you will often qualify if you are older, have young children, or have a health condition or disability. 

There are various charities who can support you if you are struggling with bills. 

British Gas Energy Trust is an independent charity funded by British Gas and provides money and energy advice. It doesn’t matter if you’re with British Gas or another supplier. Most of their resources or available on the internet. Access support by clicking here.

Shine is a free energy advice service that offers telephone advice by energy advisors to help reduce utility bills and tackle energy debt. Shine aims to support older people, people with disabilities, low-income households, and families with dependent children. You can visit their website for more details by clicking here.

Water

Water bills can be expensive but there are a few ways to reduce what you pay. 

  • Make sure you use water wisely, turning taps off when they are not in use. 
  • You may be eligible for a discount if you are on a low income or receive certain benefits. Contact your water supplier to see if you qualify for any discounts to your bill.  
  • Check if you can install a water meter. Some properties are unable to be on a meter as they are older Victorian houses converted into flats, but there may be support available in these instances. Contact your water supplier for advice on if a water meter is right for your home. 

Visit Thames Water for more information, contact details, and support with your water bill.

You can also visit CCW for approved advice on your water bills, offering support if you may be struggling to pay.

Phone, Internet, and TV

There are often package deals available, so make sure you regularly review your bills and pay for what you use. This may involve checking you are on the best deal, comparing alternative suppliers, and cancelling old subscriptions.

Some broadband providers offer tariffs for those on certain benefits, so contact your supplier to see what is available. 

Council Tax 

You may be eligible for a discount on your council tax bills if you meet certain criteria. 

A 25% single persons discount is available if you are the only adult resident in your household, and further, you may be eligible for a reduction if you are physically disabled.

Speak with your local authority for more information on savings on your council tax bill. 

Priority Services Register 

Your utility supplier can add you to the Priority Services Register. This means you can get assistance, especially in an emergency. This may include having meter readings taken on your behalf and getting priority help in a power cut. Contact your utility provider to learn more and see if you are eligible for the Priority Services Register. 

Here to Help 

If you are struggling to afford household bills or budgeting your income, we are here to help. Our dedicated Financial Inclusion Officer may be able to support you to maximise your income, and our partnership with Lightning Reach may connect you to grants and eligible financial support. Read about how we can best support you by clicking the links below.

Access Lightning Reach