If you have a household member living with you, we will require you as the named tenant to complete this form to provide permission to speak to them regarding your tenancy.  

Once the authority to discuss has been added to your account, the nominated person can contact us. We will verify the nominated person by asking for their details they provided on the form. For the security of your personal information, this will need to be checked each time the nominated person calls. Please bear with our Customer Services Advisors while they locate the information to verify the caller. 

Domestic abuse can happen to anyone, regardless of age, background, religion, sexual orientation, ethnicity, gender identity, or sex. Statistics show that across England and Wales, 1 in 4 women will experience abuse in their lifetime. Experiencing domestic abuse can feel extremely isolating, but you are not alone. 

Domestic abuse could involve: 

• Emotional abuse, including gaslighting 
• Coercive control 
• Physical abuse 
• Tech abuse 
• Economic abuse 
• Sexual abuse. 

If you are experiencing any form of domestic abuse, please speak to our team. We are here to support you. 

If you feel concerned about yourself or somebody else...

If you or someone else is in immediate danger, please contact 999. 

If you have concerns about the wellbeing of an individual, you can report your concerns to a member of staff. You can also raise safeguarding concerns directly with the local authority. 

You can also tell us if you are worried about your own situation and wellbeing. We will always listen and do what we can to support you. We can liase with other organisations and services if we are worried about you to best ensure your safety, enabling you to get the support you need.