What Repairs Are Residents Responsible For?
Resident Repairs:
Whilst we carry out most major and structural repairs, there are some day-to-day maintenance tasks that are your responsibility as a resident. Knowing which repairs fall to you helps keep your home in good condition.
Here is a list of common repairs and tasks that you, as the resident, are responsible for:
- Repairs to doorbells (excluding wired-in doorbells and building intercoms)
- Fitting curtain battens, rails, coat hooks, and shelves
- Installing and maintaining your own appliances – such as cookers, fridges, lamps, and washing machines that were not supplied by WPH
- Replacing sink or bath chains and plugs
- Fixing or replacing broken toilet seats or covers
- Replacing shower curtains, shower heads, and shower hoses
- Repairs to internal door handles and catches
- Electrical faults caused by using faulty personal appliances
- Replacing plugs, fuses, or lightbulbs
- Internal decorating, including filling in minor cracks in plaster
- Repairs to any structure or fixture that you have installed yourself
- Repairing or replacing washing lines or rotary clothes dryers
- Cleaning removable filters in extractor fans or cooker hoods
- Installing or replacing floor coverings
- Securing loose floor coverings
- Replacing or requesting additional keys
- Arranging access if you are locked out or lose your keys
- Re-glazing broken windows (we may make this safe by boarding up the window, but replacing the glass is your responsibility unless you provide a CAD number)
- Clearing blocked sinks, hand basins, shower trays, or toilets
- Maintenance of private gardens
As a resident, it is vital as per your tenancy agreement to keep the interior and exterior of your home in good and clean condition and to decorate all internal parts of the property as often as is necessary to keep them in good order.
If you lose a key or require an additional copy, you will be responsible for the cost of obtaining a replacement. If your locks have recently been changed by one of our contractors, we will provide you with two sets of keys as part of the lock change. If you had more than two sets of keys before the locks were changed, we will pay for the cost of the additional sets, once you have provided proof of purchase. Please send proof of purchase for any additional keys to customerservices@womenspioneer.co.uk along with your address and a request for the additional set(s) of keys.
If you are ever unsure whether a repair is yours to manage or something we should handle, please get in touch with our customer services team before carrying out any work. We're here to help clarify your responsibilities and ensure everything is done safely and correctly.
Please note: Our contractors are not to be used via WPH for your own personal use.
For more information on Repairs and Maintenance, click here.