Women's PioneerResidentsMaintenance and Emergencies

Maintenance and Emergencies

Emergency Repairs

If you have an emergency please call our hotline on 020 8743 4422

If an emergency occurs outside office hours, here’s who to contact but please note if you call a contractor out and it is not an emergency you will be charged

What’s the problem? Who to call
Plumbing problems
Electrical problems
General building repairs
Locks and security* (including boarding up broken windows and doors and emergency locksmith services.)*Remember, if you lock yourself out or lose your keys, you’ll be liable for call-out costs
Just 24/7

020 8979 2220

Communal heating and hot water S&S Burners

020 8330 7992

Individual gas fires and burners*

*provided by Pioneer Housing

Daynight

07860 234899

Lifts 21st Century Lifts

020 8676 5700

Communal fire alarms

(You will need to provide your name, contact number, site address and brief summary of the problem.)

Chameleon

07860 234899

Suspected gas leak The National Grid

0800 111 999

Power cut UK Power Network

0800 056 6341 or 0333 32 32 105

Some repairs are the responsibility of tenants, the most common are:
Changing light bulbs (unless you are 75 or more, or the bulb is in a very awkward location), replacing tap washers, clearing blocked sinks or toilets, replacing lost or stolen keys, re-glazing broken windows, fixing broken toilet seats click here for full list.

Click here for the full list of tenant responsibilities...

  • Door bells
  • Curtain battens, coat hooks and rails
  • Sink/bath chain and plugs
  • W.C. seats and covers
  • Internal door handles and catches
  • Electrical faults arising from the use of faulty appliances
  • Plugs, fuses and light bulbs (except for common parts)
  • Minor plaster cracks and internal decorations
  • Any appliance, structure or installation which was not supplied by us
  • Drying lines or rotary clothes dryers
  • Cleaning extractor filters
  • Securing loose floorboards
  • Replacement or additional keys
  • Arranging access to flat where keys are stolen or mislaid
  • Re-glazing broken windows
  • Tap washers
  • Blocked sinks, basins and toilets
  • If you prefer to pay a contractor to carry out the work, we may be able to recommend one

For market rent tenants we offer additional repairs including to the kitchen white goods that we have supplied.

For leaseholders, repair responsibilities are set out in the lease. In summary, Women’s Pioneer Housing will maintain the structure and exterior, the shared areas (such as entrance halls and stairways) and any common supplies of gas, water, electricity and plumbing and leaseholders will contribute to the cost. Leaseholders are fully responsible for repairs inside their flats.

If you have bulky items to dispose of such as TV sets, fridges, sofas please contact your local council to arrange for them to be collected. There may be a charge for this. Alternatively you may want to offer them to a recycling service such as freecycle or find out if a charity shop would like the item.

Bulky and electrical items

If you have bulky items to dispose of such as TV sets, fridges, sofas please contact your local council to arrange for them to be collected. There may be a charge for this. Alternatively you may want to offer them to a recycling service such as freecycle or find out if a charity shop would like the item.

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